Frequently Asked Questions

 
 
Q: How long will it take to complete a custom piece?

A: When do you want it? Because custom pieces are designed and created in-house, we can usually accommodate the production to fit your schedule. Typical production time is one to two weeks depending on the complexity of the design.

Q: What is the difference between white gold and platinum?

A: The fundamental difference between the two metals is that platinum comes out of the ground as a white metal and white gold needs to be alloyed with another metal, such as nickel, to make it white. Because of this, white gold jewelry can turn slightly yellow after time. If this occurs, rhodium plating can be applied to make the piece look white again. Another difference to consider is price. Platinum is rarer and denser than gold and therefore, will require more expense up front, but unlike white gold, it will remain white over time. Also, when a platinum piece is scratched the metal is displaced, whereas a gold ring will lose a small sliver of metal when scratched. This can cause white gold to wear more over time.

Q: Are your diamonds ethically sourced?

A: Yes. All Pieter Andries’ diamonds are guaranteed to be conflict-free and have been purchased directly from cutters participating in the Kimberly Process.

Q: Is a diamond grading report from a diamond lab, such as the AGS or GIA, a good way to tell that I am purchasing a desirable stone?

A: While the AGS and GIA are both reputable labs, it is important to remember that diamond grading is still subjective, and a report is an opinion of an expert, not a warranty or guarantee. At Pieter Andries, we provide a document signed by Pieter Andries Hye, a Certified Gemologist, that guarantees the quality of the diamond you are purchasing.

Q: What is the difference between buying a diamond on the Internet and buying a diamond at Pieter Andries?

A: First, no two diamonds are alike. The quality of the cut can mean the difference between a diamond that has the kind of brilliance that will make you (and your friends) say “Wow!” and a diamond that is basically an expensive rock. This is not something you can decipher from looking at one diamond and its lab report. To make sure you are purchasing a diamond that is both beautiful and valuable, you must compare diamonds side-by-side and see the difference with your own eyes. At Pieter Andries we have beautiful diamonds in all price ranges for you to compare.

Second, because this is not something most people do every day, it is important to have a relationship with a jeweler who is a member of the American Gem Society who can educate you about your purchase and take care of any needs that may arise afterwards. At Pieter Andries, our knowledgeable and professional staff will do everything possible to make you feel comfortable during the diamond buying process by giving you all the information you need to make the right decision based on your parameters.